Terms & Conditions

Quotes, Rates and Price Variations

Offering services like live rates and static rates which are offered to us by our supplier, Supplier in our business are Airlines, Cruise Liners and Hotels and they are not authorized to change rates and facilities.

If this happens like our pricing or any services have changed, it will be shared with you before you made any transaction with us or prior booking. If this happens and you are not satisfied and want to cancel your booking you will not be charged any penny.

Bookings - Deposits & Final Payments

• 01. Customers must pay the booking amount to the Company by the time, prior to the commencement of the tour, fixed by the Company.
• 02. If fluctuation in the booking fee has increased before the commencement of the tour due to a change of a fare/charge of the transportation/accommodation facilities, etc., exchange rate fluctuations or any other cause, the Company may change the booking Fee concerned.
• 03. In the case referred to in the above sentence, the increase or decrease in the booking amount shall be attributed to the Customer.

Cancellation Due To a Cause Attributable to the Company

• 01. Customers may cancel the booking if it has become impossible to facilitate Travel Services due to causes attributable to the Company.
• 02. If the booking has been canceled, the Company shall refund booking fee excluding costs already paid or to be paid for transportation/accommodation facilities as consideration for services already received.
• 03. This does not prevent the customer from making a claim against the Company for damages.

Bookings made less than 45 days prior to travel

Bookings made before one and a half month are payable by different means including Bank Transfer, Cheque, RTGS, NEFT, online bank transfer etc.

Standard Cancellation Policy

• 01. Cancel before 30 days → charged 30% of tour cost.
• 02. Cancel before 20 days → charged 50% of tour cost.
• 03. Cancel before 10 days or less → charged 100% of tour cost. After submission of passport, minimum cancellation is ₹6000.
• 04. No verbal cancellation is accepted. Written cancellation must be given to the booking agent.

Child Policy

Applicable for children aged 1–6 years. Accommodation & food are free without a bed. If bed required, hotel charges apply. Airline fare relaxations (if any) apply. Umrah Visa fee applies to everyone including children.

Booking Policy

Advance payment is optional at booking, but full payment is required once Umrah Ticket and Visa are provided. Payments accepted via NEFT, RTGS, Credit/Debit Card, Bank Transfer, Cheque. No cash or personal account transfers allowed.

Travel Insurance

Health insurance is provided during travel. In case of accident or health issues, expenses will be covered by insurance. We ensure comfort and safety with the best insurance standards.

Documents Required

• Valid passport (minimum 6 months validity from departure).
• Recent passport-size photographs with white background.
• PAN card copy.
• For women: must have a mahram (father, brother, husband, or son).
• Visa subject to availability by Saudi Authorities.